Got questions?

FAQs

Everything you need to know before you order. Can't find your answer? Get in touch.

Ordering

How does ordering work?

Every order is baked fresh, specifically for you.

  1. 1 Browse the menu and add what you fancy to your bag.
  2. 2 Check out securely through Stripe.
  3. 3 Delivery is £5.99 per order, added at checkout. We'll be in touch about delivery timing.
  4. 4 Your order is baked fresh, just for you.
How do I place an order?

Browse the menu, add items to your bag, then check out securely through Stripe. Delivery is £5.99 per order. You'll get a confirmation email once your order is placed, and we'll be in touch about delivery timing.

Is there a cake jar offer?

Yes! Any 4 cake jars are £19.99, including Midnight Kindermallow. Mix and match your favourite flavours. The offer is applied automatically for each group of 4 jars. Delivery is £5.99 per order, so 4 jars come to £25.98 delivered.

How much notice do I need to give?

We bake everything fresh to order, so please get in touch as early as you can, especially for larger or custom orders.

Can I customise my order?

Absolutely. Head to the Custom Orders section on the contact page and tell us what you have in mind: flavours, sizes, occasions, packaging. We love a challenge.

Do you do bulk or event orders?

Yes! We cater for birthdays, events, hampers, and corporate gifting. Contact us directly for bulk pricing and availability.

Allergens & Dietary

What allergens are present in your products?

Our products typically contain gluten (wheat), eggs, dairy (milk, butter), nuts, and soya. Individual product allergen information is available on request. Please contact us before ordering if you have a severe allergy.

Delivery

How much is delivery?

Delivery is a flat £5.99 per order, added at checkout. Orders are delivery only; collection is not available. We'll be in touch about delivery timing.

How will my order be packaged?

Everything is packaged carefully in boxes to keep your treats safe in transit. Larger orders include protective inserts.

Storage & Freshness

How should I store my order?

Cookies: store in an airtight container at room temperature for up to 5 days. Brownies: room temperature up to 4 days, or refrigerate for up to a week. Cake jars: refrigerate and consume within 3 days.

Payments

What payment methods do you accept?

All major credit and debit cards, Apple Pay, and Google Pay via our secure Stripe checkout. We never store your card details.

Is it safe to pay online?

Yes. All payments are processed by Stripe, one of the world's most trusted payment providers. Your card details go directly to Stripe and never touch our servers.

Still have a question we haven't answered?

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